AEConsult has facilities in Oporto, Lisbon, and Madrid, with a portfolio of over 100 active clients. The branch in Spain has been growing steadily since its opening in 2010, and now represents a significant role in the volume of the group's overall business.
The customer assistance service is provided in a personalized manner, via a single contact number 24h / day, 7 days / week, 365 days / year, which helps to establish a close and careful relationship, while maintaining a high level of trust and rigor, all fundamental values for AEConsult. The customer has the possibility of including a 3-hour intervention response (within mainland Portugal) in the contracts for technical assistance.
The company's merit has been recognized since 2012 when it won the "PME Excelência" statute for business qualification, which is of high importance to AEConsult as it reaffirms the stability, dynamism, and trust demanded by the market.
Respect for commitments with partners and customers is for AEConsult both a value and an everyday practice. The company works with the leading software systems in the market and, in terms of hardware, it has been the sole distributor of Toshiba TEC in Portugal since 2007, becoming its exclusive authorized customer assistance center.
The entire organization is equipped with a computerized management system that provides all the necessary information to the customer about the services at each stage of the process in real-time.
The technical team is made up of 12 experts in constant training so as to ensure an effective response to the various requests. As proof of its stability, most of the human resources have been part of the company's staff for over 10 years.
Acknowledging its expertise in the restaurant sector, and driven by in-depth knowledge and practical experience, AEConsult works with the most respected groups.
